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Customer Service Representative-Outbound

Location:Youngsville, NC
Exempt/Non-Exempt:Non-Exempt
Employment Type:Full Time
Description:Sirchie, a comprehensive manufacturer and distributor of crime scene investigation and forensic evidence collection supplies, currently seeks enthusiastic and experienced Call Center Representatives for its Youngsville location. These team driven roles will appeal to customer focused professionals looking for an opportunity to strengthen existing customer relationships, as well as identify potential opportunities for the sales team, in a "fast-paced" environment. Offering a high degree of customer interaction, you will play an integral part in developing a culture of service excellence.

Duties:Responsibilities:

Gather and update customer contact information and identify specific needs or interests
Promote products and services to determine interest and refer to sales team
Create service tickets for follow up by sales/technical personnel
Schedule meetings for customers with appropriate sales members
Support marketing campaigns through follow up mailers and e-blasts
Pre- and Post-Tradeshow follow up and support
Outbound calls within relevant geographic regions to fill the schedule of outside sales representatives
Documentation of all activity within the CRM system
Qualifications: 2+ years outbound call center experience
Ideally four year degree or equivalent in education and experience
Excellent computer skills, including Microsoft products
Experience with Customer Relationship Management (CRM) software
Well organized and able to multi-task
Strong verbal and written communications skills

This position notice is provided as a service from CAI for our member Company. To ensure your response is promptly reviewed by the appropriate party, please do not contact CAI directly; rather please respond directly via the link provided. No direct applications to Sirchie please!


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